Frequently Asked Questions

Where can I buy Blackwood® For Men products?

Our products are available on Target.com, Amazon.com, iHerb.com & JCPenney.com, as well as all  JCPenney Locations and many natural foods stores. You can also purchase through our Instagram, TikTok & Facebook channels at @blackwoodformen.

The pump on my bottle seems stuck. What should I do?

The Blackwood® For Men pump should pop up after a full counter-clockwise twist. DO NOT pull up on the pump. If you have any trouble, first tighten the base of the pump clockwise (to the right) as much as possible, then turn the nozzle counter-clockwise (to the left).  Just turn the nozzle & let it pop up on its own. Do not pull up! For a visual aid, check out this quick video. Also note, our Hair & Beard Hydrator bottles have a small plastic lock that must be turned to the side to work properly. Check out this video on how to unlock your bottle. If you still have difficulty, contact our Customer Service Department at (562) 267-9009 or email us at customerservice@blackwoodformen.com

  

What should I do if I have an issue with a Blackwood For Men product?

Email us directly anytime at customerservice@blackwoodformen.com. Sometimes these issues involve our retailers and can only be resolved by them, but if you contact us we will definitely try our best to help. You can also call our Customer Service staff at (562) 267-9009 

What is your return policy?

Typically, returns are handled by our retailers. However If you receive an item you believe is defective or incorrect and the retailer cannot help, please contact us within 30 days of purchase to see if you qualify for a full refund. Just call our Customer Service staff at (562) 267-9009 or email us at customerservice@blackwoodformen.com. 

 

What is your animal testing policy?

We NEVER test our products, or any of their ingredients, on animals. All Blackwood® For Men products are certified Cruelty-Free and Vegan.